Whole House Fan Financing

HERO is an acronym that stands for: Home Energy Renovation Opportunity

HERO is the #1 energy efficiency financing program in the United States. HERO partners with local governments to make energy efficient, water efficient, and renewable energy products more affordable for homeowners.

HERO is unique in that it provides financing for approved energy efficient, water efficient, and renewable energy products. HERO finances 100% of the cost to purchase and install eligible products. HERO offers low-fixed interest rates, flexible payment terms including 5/10/15/20 years for most products, and repayments are made through your property taxes. Additionally, if the property is sold before the HERO Financing is paid in full, the remaining payments can be passed on to a new property owner.

The repayment of HERO Financing is included in your property tax bill, which is delivered and collected by the County. You will see a line item titled HERO Financing on your property tax bill. If you make property tax payments through an impound escrow account, your lender will adjust your monthly payment to include the amount due for HERO Financing.

HERO Financing is available to commercial and residential property owners in many cities and counties across the State of California. To find out if HERO is available in your community please enter your zip code at www.heroprogram.com or call 1-855-HERO-411 (1-855-437-6411).

No. Contractors must be registered with the HERO Program in order to be qualified to install HERO eligible upgrades. To register with the HERO Program contractors must be properly licensed and bonded with the Contractors State License Board.

To find a registered HERO Contractor please enter your zip code at www.heroprogram.com to explore the contractors in your community. Property owners are responsible for the selection of the contractor(s) and product(s) necessary to complete their project.

Property taxes typically stay with the property when it is sold. Under the HERO Program, when you sell or refinance your property, your remaining payments may stay with the property. However, your lender may require you to pay off the remaining balance when you refinance or sell your home.

Homeowners who meet the minimum criteria below are eligible for HERO Financing. Specific eligibility requirements for residential properties include the following

• All mortgage-related debt must not exceed 90% of the value of the property.
• Mortgage payments must be current at the time of application, and property owner(s) must not have had more than (1) 30-day mortgage late payment over the past twelve months.
• Property taxes must be current and there must be no more than one late payment in the past three years.
• No outstanding involuntary liens, such as tax liens or mechanic's liens.
• Property owner(s) must not have had any active bankruptcies within the last seven years, and the Property must not be an asset in an active bankruptcy. However, if a bankruptcy was discharged between two and seven years prior, and the property owner(s) have not had any additional late payments more than 60 days past due in the last 24 months, the property owner may be approved.
• Mobile homes must be permanently attached to the property and the owner of the underlying property must be the applicant and be subject to real property taxes

There are more than 900,000 products that are eligible for HERO Financing. Generally, energy and water efficient products and renewable energy systems are eligible. Please explore the list of Eligible Products at www.heroprogram.com for more information. If you wish to install a product that is not on the list contact us at 1-855-HERO-411 (1-855-437-6411) to get an application.

No. Total mortgage liens on the property cannot not exceed 90% of the value of the property.

Mobile homes (and manufactured homes) are eligible if they are permanently attached to the real property and pay real property taxes (not DMV fees). The mobile home owner must also be the owner of the underlying land. Since an AVM value is often not available for mobile or manufactured homes, the tax assessed value or recent appraisal value may need to be used for the debt-to-value and Eligible Product costs calculations.

Condominiums may be eligible depending on the Covenants, Conditions and Restrictions (CC&R's) of the complex as well as the physical design of the unit. Condominium owners who apply for HERO Financing may need to obtain written authorization from condominium management stating that the property owner is allowed to install the proposed Eligible Products.

Yes. Trust property is eligible for HERO Financing if adequate documentation of the Trust, and the applicants' authority under the Trust, are provided with the application. All Trustees must sign all HERO Program documents.

Yes. Commercial properties are eligible for HERO Financing. Please go to wrcog.herocommercial.com for more information about commercial financing.

There are no fees to apply for HERO Financing.

The interest rate for HERO Financing varies depending upon the term. Terms can range from 5 - 20 years and will affect your rate. HERO payments may be tax deductible, which can lower the effective interest rate.

Yes, homeowners can still receive any rebate that is offered by their local utility, city, county, etc. HERO Financing does not affect the rebate process in any way.

HERO Financing is a simple 4 step process:

1. Apply - Find out how much your home is approved for.
2. Select - Choose the eligible products and select the contractor for your job.
3. Sign - Sign your financing documents.
4. Complete – Finish the installation.

For more information on the HERO Financing process please visit www.heroprogram.com.

While a residential energy/water audit is not required to participate in the HERO Program, it is recommended in certain cases particularly when you are looking to do whole home improvements for the purpose of maximizing your energy and water cost savings. An energy audit by a certified auditor may be the best way for you to determine which Eligible Products are needed in a home. In addition, the cost of the audit is eligible for HERO Financing along with the Eligible Products themselves.

The HERO Program only requires that you comply with the building permit requirements for your city or county, whichever has jurisdiction over your property. If required, you (and your contractors) are responsible for obtaining permits and completing inspections, including final inspection sign-off, from the appropriate City or County building department. You should speak with your contractor for further information.

Yes, a property owner can finance multiple projects. However, all projects must be approved in order to make sure they meet efficiency standards.

No. Products that have already been installed are not eligible for HERO Financing.

Only contractors registered with the HERO Program or a property owner who has signed a Self-Install Agreement may install HERO Financed Eligible Products. Contractors can register instantly at www.heroprogram.com as long as they have a valid California State Business License.

Yes, however, the property owner will not be paid for their own labor and must sign a Self-Install Agreement. If the property owner is also a contractor who has registered with the Program and are installing products on their own house, they may be reimbursed for the labor costs of their work crew, but not for their own personal time and labor.

Over 2,000 HERO customers have refinanced or sold their homes. Most homeowners refinanced or sold their home without paying off the remaining HERO balance. However, homeowners should be aware that lending criteria can change and vary between banks. Some banks and/or purchasers require the outstanding assessment balance to be paid off when a homeowner refinances or sells a home.

Our customer service team can assist you with any questions you may have regarding refinancing or selling your home.

Please call 855-HERO-411 to speak with a customer service agent.

The HERO Program does not affect the process but does entail providing certain disclosures when selling a property. Real estate agents should disclose that there is an additional tax assessment on the property tax bill, similar to that of a Mello-Roos or Community Facilities District assessment.

To find out if a listing has a HERO assessment, first ask the listing agent. If the property is not listed with a licensed real estate agent, you may contact the seller of the property and ask if they have selected HERO to finance property improvements. At the time you enter into escrow, the HERO assessment will appear on the preliminary title report, which lists all property taxes on the property.

There are no prepayment fees or premiums associated with the HERO Program, regardless of the HERO assessment date. The homeowner will have to pay interest through the next bond payment date.

HERO assessments are transferable to the new owner upon buyer and lender approval. The homeowner has the option, but is not required, to pay off the assessment, and can do so without a prepayment penalty. To date, 80% of homeowners have chosen to keep the assessment on the property while 20% have opted to pay off the remaining balance.

The potential buyer of a home with a HERO assessment does not need to qualify or reapply for HERO. HERO is tied to the property and the tax assessment is automatically transferred with the sale of the property.

There are no fees associated with the transfer of a HERO assessment for the homeowner, buyer, or agent.

There is no additional or specific paperwork required in order to facilitate the buying or selling of a home with a HERO assessment.